By placing an order form this site you acknowledge and agree to these terms and conditions. If you have any questions please contact us at (800) 924-2612.
All orders are shipped UPS Ground or USPS. UPS does not deliver to P.O. Boxes. We do not ship internationally.
Any problems with a shipment that you have recieved, such as missing or incorrect items, must be reported within 72 hours. If items are missing from your shipment, contact us immediately. Do not open the packaging for any product that you recieved and do not discard the shipping box or any packaging materials. If we determine that we need to start an investigation with the shipping company, they will need all items to remain in tact.
Methods of payment:
We accept Visa, MasterCard, American Express, or Discover credit cards. We can also accept payment via PayPal. Alternatively, you can place an order with us and mail us a money order as payment. There are no net terms offered.
Resell of Radio Equipment:
Rassbach Communications has agreements with our vendors that we will sell directly to the end user. Rassbach Communications is not to sell radios and communications equipment to others for the sole purpose of reselling the equipment. By accepting our terms and conditions you agree that you are not purchasing the equipment for the sole purpose of reselling it. If it is determined by our vendor that the radios were resold Rassbach Communications will hold you, the purchaser of the equipment, liable for all penalties and fines imposed by the vendor. If Rassbach Communications uses legal counsel or must take court action, you the purchaser will be responsible for all court costs and legal fees.
Online Orders Return Policy:
We offer a 30 day day limited exchange policy. Only radios and accessories that are defective can be exchanged for new ones. It is extremely important that you order the proper radios. Please call us for any assistance if you are not sure on your radio type, model, or accessories.
If an exception is made, a 20% restocking fee will apply. You must obtain an RMA number before shipping merchandise or packages will be denied. Merchandise must be returned within 30 days of purchase and it must be in its original condition along with all documentation and original paperwork.
Once your credit card is charged, a 20% restocking fee will apply for cancelled orders.